API Documentation, CustomerSupportQaPack

Asynchronous API: AI Customer Support QA Pack

Upload one authorized customer-support recording to create a transcript, QA scorecard, customer-risk register, CRM handoff and coaching brief. Cost: 480 tokens.

curl --location --request POST 'https://mxprocess.com/api/files/start-process' \
--header 'Authorization: Bearer YOUR_TOKEN' \
--form 'file=@"/path/to/support-call.mp3"' \
--form 'actionName="CustomerSupportQaPack"' \
--form 'parameters=[["language",["English"]],["rubric",["Greeting, discovery, accuracy, empathy, resolution, compliance and next steps"]]]' \
--form 'async=true'

Accepts exactly one MP3, WAV, M4A, AAC, FLAC, OGG, OPUS, MP4, MOV, MKV, WebM, AVI or M4V recording, up to 90 minutes and 1 GB. Poll /api/actions/get-action-infos/{id}.

{"id":123,"action":{"actionName":"CustomerSupportQaPack"},"accomplished":false,"trackingUrl":"https://mxprocess.com/api/actions/get-action-infos/123"}

Functional error example

{"error":"ERROR_CSQP001 Customer Support QA Pack requires exactly one call recording."}

Completed action results contain TXT, Markdown, CSV and JSON files. Download JSON through /api/actions/download-action-result/123/FILENAME; it is returned as an attachment.

Synchronous API documentation