Synchronous API Documentation, CustomerSupportQaPack

Synchronous API: AI Customer Support QA Pack

Use this mode only when your client can wait for transcription and QA analysis. For long recordings, use the asynchronous endpoint.

curl --location --request POST 'https://mxprocess.com/api/files/start-process' \
--header 'Authorization: Bearer YOUR_TOKEN' \
--form 'file=@"/path/to/support-call.mp3"' \
--form 'actionName="CustomerSupportQaPack"' \
--form 'parameters=[["language",["English"]],["rubric",["Greeting, discovery, accuracy, empathy, resolution, compliance and next steps"]]]' \
--form 'async=false'

Successful response includes customerSupportQaPack and downloadResults. Download every result, including JSON, from /api/actions/download-action-result/{id}/{fileName}.

{"error":"ERROR_CSQP005 Customer Support QA Pack accepts media up to 90 minutes."}

Asynchronous API documentation